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Virtual / AI Creative Lead

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Virtual / AI Creative Lead

Website Journey

About the job
Are you ready for the Journey? We’re a global team of pioneers on a mission to create the next generation of customer experiences. We leverage our diverse range of thought leadership, deep subject matter expertise, and innovative capabilities to lead the Journey into the future of human experiences. Our people share a seeking, building, joyful ethos, attracting the best in reimagining the physical and creating new worlds and realities of the future.

The Creative Lead understands a client’s business and communication goals and creates digital solutions to achieve those goals. You will take an active, hands-on role in leading ideation and concepting with team members, providing direction to teams, and working with producers and technologists to implement designs. You will offer broad knowledge and advanced skills in vision creation, digital design strategy, and concepting, with a deep understanding of all components of Experience Design. In particular, you will exhibit mastery of how the digital/virtual channels work with other components of a customer experience. You will be responsible for developing long-term relationships with our clients. You will have a background in producing digital project work, managing both creative and extended digital teams.
Main responsibilities

Provides primary leadership for vision creation and plays a key role in planning and executing on the vision
Inspires a high-performance culture and communicates a clear sense of direction and expectations clearly
Establishes strong client relations and primary voice for vision and concepts
Key connection and communicator for the core team of Producers and Technologists
A key player in pitch creation and presentation and leads the creation of pitch documents
Provide creative direction to production teams
Experience working within project scopes that typically span 150k and 2M.
Character Traits

Understands how design can help address client’s business goals and challenges
Is deeply passionate about digital content creation and designing customer experience
Motivates internal and external teams, balancing the needs of creative staff and project requirements
Flexible, can-do attitude. Adapts quickly and effectively to changing priorities inherent to developing business
Sets standards of behavior and acts as a leader and role model

Qualification/ Experience

Demonstrable experience (5+ years) as a leader within a design consultancy, agency, or relevant environment
Deep understanding and passion for the emerging world of digital solutions and their contribution to the customer experience
Experience leading creative for complex and high-profile projects
Experience leading diverse and creative artist and developer teams
Willingness to travel

Salary Pay Range
$160,000 – $190,000 USD


About Journey:

Founded in 2022, Journey has quickly grown to over 200 employees through key acquisitions of leading companies across diverse industries and specialties. A world-renown architectural design firm, experts in conversational AI, an award-winning immersive studio, and a couple of metaverse strategy and gaming design pioneers have combined capabilities and expertise to form one Journey. With our diverse set of offerings, talents, experiences, and backgrounds across our globally distributed team, we’re now able to offer our brand partners an offering unlike any other. And we’re just getting started. We’re on a mission to lead the Journey toward shaping and creating the future of the human experience.


Our Mission:

Our focus is on creating a culture of support that is transparent, open, and flexible, an employee experience that attracts and grows the best and brightest talent. ​​We are passionate about helping Journey’s success through the growth, empowerment, and retention of our best asset – YOU.
Our Values:

The six core Journey values embody our spirit and mindset. These values are embedded in our DNA, and we always strive to demonstrate these values in the way we show up to work.

We are explorers: We value curiosity, bravery, seeking knowledge, trying something new, failing, and trying again. We remain on an endless journey of discovery with always more to explore.
We show up: We don’t wait for answers. We seek out solutions, and we figure them out; we engage, we continue to learn, we ask questions, and we are self-starters.
We are authentic: We don’t use jargon, we speak simply, we are reliable, we are honest, we are ego-less, we assume good, and we respect others and their voice.
We are fearless: We solve tough challenges, we move the needle, we have fun, we speak up, and we draw strength from our team members. We embrace the change that is constant in our world.
We are experts: We strive to deliver the highest quality of work to ourselves and our clients. We value our thinking and want to partner with clients in opportunities to move the needle.
We are collaborators: We strive to improve our collective by sharing new ideas, skills, and perspectives. We work to partner across boundaries and keep minds open as we co-create our future.

Candidates must be eligible to work in the US without work authorization.

Journey is an Equal Opportunity Employer and recognizes that a diverse workforce is crucial to our success as a business. Our practices are rooted in the idea that everyone should be treated with dignity, decency, and fairness. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be. We would love you to apply for one of our open roles – irrespective of socio-economic status or background, age, gender identity, race, religion, sexual orientation, color, pregnancy, care/family responsibilities, national and social origin, political opinion, marital, veteran, or disability status.


All your information will be kept confidential according to EEO guidelines.

If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know at [email protected]

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