Senior Community Manager
About the job
Kwalee is one of the world’s leading multiplatform game publishers and developers, with well over 750 million downloads worldwide for mobile hits such as Draw It, Teacher Simulator, Let’s Be Cops 3D, Airport Security and Makeover Studio 3D. Alongside this, we also have a growing PC and Console team of incredible pedigree that is on the hunt for great new titles to join TENS!, Eternal Hope, Die by the Blade and Scathe.
We have a team of talented people collaborating daily between our studios in Leamington Spa, Bangalore and Beijing, or on a remote basis from Turkey, Brazil, the Philippines and many more places, and we’ve recently acquired our first external studio, TicTales which is based in France. We have a truly global team making games for a global audience. And it’s paying off: Kwalee has been recognised with the Best Large Studio and Best Leadership awards from TIGA (The Independent Game Developers’ Association) and our games have been downloaded in every country on earth!
Founded in 2011 by David Darling CBE, a key architect of the UK games industry who previously co-founded and led Codemasters for many years, our team also includes legends such as Andrew Graham (creator of Micro Machines series) and Jason Falcus (programmer of classics including NBA Jam) alongside a growing and diverse team of global gaming experts. Everyone contributes creatively to Kwalee’s success, with all employees eligible to pitch their own game ideas on Creative Wednesdays, and we’re proud to have built our success on this inclusive principle. Could your idea be the next global hit?
What’s the job?
As a Senior Community Manager you will be responsible for working within the Casual Games team to create an overall plan for the community management strategy for our internally developed, externally published and acquired Casual Games ensuring that we have the right ways to both talk to and listen to our players, wherever they may be.
What you tell your friends you do
“I’m the one reaching out to our players and engaging in conversations with them to help make sure they love our games”
What you will really be doing
Work closely with the Product Marketing Manager to devise a strategy for managing a growing community of players for Kwalee Games.
Create and manage the Social Media presence of our games by creating spaces where our players can gather and stay informed and converse with each other
Listen to the players and report their voice back into the Product and Marketing teams.
Ensure that we have the right content on our socials to engage players.
Devise strategies that will engage players and turn them from passive gamers to proactive product champions.
How you will be doing this
You’ll be part of an agile, multidisciplinary and creative team and work closely with them to ensure the best results.
You’ll think creatively and be motivated by challenges and constantly striving for the best.
You’ll work with cutting edge technology, if you need software or hardware to get the job done efficiently, you can get it.
Our talented team is our signature. We have a highly creative atmosphere with more than 150 staff where you’ll have the opportunity to contribute daily to important decisions. You’ll work within an extremely experienced, passionate and diverse team, including David Darling and the creator of the Micro Machines video games.
Skills and requirements
-A minimum of 2 years experience in a Community Management role.
-Has experience of setting up and running social media presence for a game and owning a roadmap of content for each channel.
-Can tailor an approach to the audience types per platform
-Able to tap into what players are saying and report on the sentiment and steer the conversation
-Can manage the review process in the Google and Apple stores.
-Strong written and verbal communication skills.
-Ability to work creatively in a demanding team environment.
-Absolute passion for playing and making video games, especially mobile games.
-Positive attitude, self driven and able to work alone or as part of a team.
-Experience with streaming and influencer marketing
-Video and Image editing skills
We want everyone involved in our games to share our success, that’s why we have a generous team profit sharing scheme from day 1 of employment
Creative Wednesdays! (Design and make your own games every Wednesday)
Great work-life balance with flexible working hours
Quarterly team building days – work hard, play hard!
Monthly employee awards
We firmly believe in creativity and innovation and that a fundamental requirement for a successful and happy company is having the right mix of individuals. With the right people in the right environment anything and everything is possible.
Kwalee makes games to bring people, their stories, and their interests together. As an employer, we’re dedicated to making sure that everyone can thrive within our team by welcoming and supporting people of all ages, races, colours, beliefs, sexual orientations, genders and circumstances. With the inclusion of diverse voices in our teams, we bring plenty to the table that’s fresh, fun and exciting; it makes for a better environment and helps us to create better games for everyone! This is how we move forward as a company – because these voices are the difference that make all the difference.
To apply for this job please visit www.linkedin.com.